Toll Free: 866.811.2321 | Free Quote |

FAQ

Frequently Asked Questions


What is TrueLook?

Simply put, TrueLook sells interactive webcams. Our technology gives clients the ability to remotely monitor their live jobsites, time-lapse their projects, and investigate incidents with motion-based security recording. TrueLook also includes a number of powerful interactive tools such as photo albums, local weather, sharing, viewer stats, and more.

TrueLook is a hosted SaaS solution. Our clients have no software to install. Learn more on our What Is TrueLook page.


How long has TrueLook been in business?

TrueLook has been a recognized leader in IP network web camera management since 1995. Since its inception, TrueLook has served up over 2.2 billion images to over 100 million unique users on every continent in the world (including Antarctica).


Where are you located?

TrueLook is headquartered in Winston-Salem, NC. All client service & support is handled from this office. We also have an office in Chicago, IL. For more details, visit our contact page.


Are TrueLook images LIVE?

Yes. The webcam displays live images, with the option to also watch live video. Anytime you move the camera or click the “request new image” button you are presented with a new live image. To increase usability over slower cellular connections, the camera may show a very recent image instead of forcing the user to wait for a new image. However, a new live image can always be fetched at any time.


How does it work?

Network camera(s) are mounted and plugged in to a standard outlet. Our built-in 4G LTE modems automatically dial home to our TrueLook servers. Users view can access TrueLook with any web browser, just like any website. This web interface provides the user with all the tools to interact with the camera.


How many simultaneous users can TrueLook handle?

The answer to this question is “virtually unlimited”. The TrueLook software can handle as many requests as any web server. When an extraordinarily large number of users are simultaneously asking for pictures, TrueLook uses a proprietary algorithm to share and reuse recent images to meet similar requests and serve all users. We have customers who serve millions of images a month without difficulty. We’re confident we can meet your needs, too.


What types of plug-ins or software are required at the client end?

None. TrueLook does not require any installation of software or plugins! Anyone with a web browser anywhere in the world can view the live and archived images. You will not have to subject your users to annoying downloads.


What type of Internet connection is necessary at my camera location?

None! TrueLook cameras ship with built-in 4G LTE cellular modems and connect to the TrueLook service automatically.


What is included in a TrueLook system?

You will receive a camera, mount, and enclosure, with all the necessary cabling. If you are using a solar package addition, this will obviously be included as well. All hardware is shipped in such a way to reduce potential transit damage while still being very simple to install.

TrueLook also includes our hosted service, access to all our tools and features, and unlimited support from our NC office.


Is TrueLook secure?

Yes. All server and camera connections are completed over TCP/IP. The camera interface operates entirely over HTTPS, meaning all data is accessible only via an encrypted connection. TrueLook also has user-level security. User accounts can be created for each project, limiting access to unwanted viewers. Users can be assigned varying levels of access.


Does TrueLook record video?

Fixed-camera systems now include HD security recording. You can view security video directly from our interface to investigate thefts or jobsite incidents. Time-lapse videos are completely separate – TrueLook can record any number of simultaneous time-lapses. These videos are playable anytime directly from within the TrueLook interface.


Can I put TrueLook my website?

Yes, it is simple to either embed or link to the camera on your current webpage using simple HTML code. This code can be found in the Admin area of the interface.


What are the system requirements?

TrueLook is an entirely web-based application. Any modern browser can use TrueLook. IE8 and earlier are not currently supported in our newest version, but these users can still use our previous software release.

All our video files, such as time-lapse videos, are in mp4 format. The Mac version of Firefox cannot play mp4 videos. Mac users should use Safari or Chrome in order to watch any videos. (Supporting Firefox on Macs would require that we render separate video files specifically for this single browser, which is a ridiculously large drain on resources when you’re dealing in millions of images!)


Is weather a concern?

No, outdoor TrueLook cameras require the use of an enclosure which protects them from the elements. A variety of options for the enclosures are available to handle extreme hot, cold, and wet environments.


What is a megapixel camera?

A megapixel camera is generally a high resolution camera. It produces images of a much higher quality and resolution than a traditional camera.


What is a fixed camera?

A Fixed-Position (sometimes shortened to “fixed”) camera is a non-robotic camera that is placed in one position and can only view the same area. There is no way to command the camera to look at a different location. Users can still digitally zoom in and out. See Fixed-Position cameras.


What is a PTZ camera?

PTZ stands for pan-tilt-zoom. This means the camera can be steered in almost any direction up/down/left/right and then zoom with a powerful optical lens. The cameras are often called robotic camera because they use motors to steer the camera to the area you wish to view. See PTZ cameras.


What is the lead time on your equipment?

The lead time for TrueLook hardware is approximately 3-5 business days. The lead time will vary based upon your particular hardware package and any special configuration or installation needs.


Can the camera be moved once it is set up?

Yes. You are free to move your camera at any time to any different location or site. Moving a camera in the middle of a scheduled time-lapse will cause the final video to “jump”, which is usually not desirable.


Do you offer installation services?

No. TrueLook makes installation incredibly simple. You simply mount the camera and plug it in. No technical skill is required.


What do I need to have a camera at my location(s)?

A typical camera installation requires two components:

  • Power – All TrueLook cameras require power for operation. The typical kind of power requirement is an 110V AC power receptacle nearby the camera’s mounting location. The camera hardware will terminate in a standard 3-prong AC connector for you to plug into your power receptacle. Additional power options and configurations are available for the equipment. Solar power is also an option.
  • Mounting – TrueLook cameras typically come inside an enclosure which is then mounted to an existing structure. Enclosures are typically secured to a vertical pole (telephone pole, crane beam, etc.), on rooftops, or against a vertical surface/wall of a building. We design our equipment to be as simple as possible for customers to self-install. Of course, we know there are always special circumstances regarding the above items, and we’re always willing to work with you to find the best fit for your particular location.


What happens to my images and videos when my project finishes?

At the end of your construction project, let us know you are ready to turn off your camera. We will make sure your time-lapses are stopped, and will pause or stop the billing process. You can still log in to your project within our interface, but you simply won’t see a live camera anymore. All your media will be available for export from our cloud hosting. You will have access to your media from our cloud hosting free forever.

Free Quote