Frequently Asked Questions

A fixed-position camera (sometimes shortened to a “fixed” camera) is a non-robotic camera that is placed in one position and can only view that area. There is no way to command the camera to look at a different location, however, users can still digitally zoom in and out.

PTZ stands for pan-tilt-zoom. This means the camera can be steered in almost any direction up/down/left/right and then zoom in with a powerful optical lens. PTZ cameras offer 360-degree views and are often called robotic because they use motors to steer the camera to the area you wish to view.

Shipping time can vary depending on what you order. For current shipping time, please contact us.

TrueLook can handle as many requests as any web server, meaning the answer is “virtually unlimited.” Multiple users can view the same camera at the same time without conflict. However, in the case of a PTZ camera, multiple people cannot simultaneously control the camera without affecting one another. This is because the cameras can only point in one direction at a time.

No, TrueLook works just like any other website. If you are online and have a browser, you can access TrueLook from anywhere at any time.

None. TrueLook Cameras ship with built-in 4G LTE cellular modems and connect to TrueLook service automatically.

You will receive a camera, mount, and all necessary cabling and equipment for your specific camera model. All TrueLook Cameras also include 4G LTE connections so no Wi-Fi is needed. Once the camera is installed and powered up, you’ll have access to many features, including live viewing, Intelligent Security, and time-lapsing.

Yes. All server and camera connections are completed over TCP/IP. The camera interface operates entirely over HTTPS, meaning all data is accessible only via an encrypted connection. TrueLook also has user-level security. This means you can manage access levels with project-specific user accounts, limiting access from unwanted viewers.

All TrueLook Cameras include HD video recording. Recordings are saved for up to 90 days and can be viewed or downloaded directly in the platform to investigate thefts or jobsite incidents. Time-lapse videos are another option. TrueLook Cameras can record simultaneous time-lapses and these videos can be played or downloaded anytime directly within the TrueLook Platform.

Most TrueLook subscriptions include the option to embed or link to the camera on your website using HTML code. Admins can adjust sharing settings in the Sharing Center of our platform and a guide on how to do this is available.

TrueLook is entirely web-based. Any browser connected to the internet can use our platform.

All video files, such as time-lapse videos, are in MP4 format, which is supported by all major desktop and mobile browsers.

No, exterior TrueLook Cameras have enclosures that protect them from the elements. Rain, snow, dust, pollen, or dirt may accumulate on the camera lens and obstruct the view. These are usually self-correcting with the weather, but you may want to gently clean the camera’s lens with a microfiber cloth if it gets too dirty.

With optical zoom, the image will not decrease in resolution, no matter how far away you zoom. Digital zoom, which is used on fixed-position cameras, can begin to lose image quality when zooming. TrueLook’s PTZ Cameras have true optical zooming, so you can trust that you’ll always get the highest quality zoom.

Yes. You are free to move your TrueLook Camera at any time to a different location or site. However, moving a camera in the middle of a scheduled time-lapse will cause the final video to “jump,” which is usually not desirable.

Also, when moving your camera from one project to another, you should always let us know. This lets us keep your projects separated in your TrueLook dashboard and ensures that we’re only billing you while the camera is online.

Yes, our nationwide installation team specializes in bringing high-quality construction cameras to all kinds of jobsites, even the most complex ones.

All TrueLook Cameras come with equipment for mounting the camera to a pole or wall. Basic tools like screwdrivers/drills and socket sets will also be helpful to properly secure the camera to your mounting location of choice. We also offer additional mounts and accessories to meet the needs of different types of jobsites.

Your media will be stored on the TrueLook Platform for the length of time dictated by your TrueLook subscription on that camera. You’ll always have at least 6 months to access and save your data after the project but some subscriptions offer indefinite storage.