TrueLook Privacy Policy

This privacy policy discloses the privacy practices for www.truelook.com (the “Site”). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection, Use, And Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, email address, company name and billing address (“Personal Information”).

We will not sell or rent this information to any third parties.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. We may share this Personal Information with our affiliated entities or our service providers, including IT service providers, commercial email providers, and security consultants, so that they may provide services to us or on our behalf.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access To And Control Over Information

You may opt out of any future contacts from us at any time. Any marketing emails or newsletters are served from reputable email services and will include an obvious unsubscribe link.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We may use “cookies” on this site. These are a common way many websites improve your ease of access to our web app and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. This site uses certain Google Analytics Advertising features to gather general demographic information on our visitors. This simply gives us a broad understanding of our audience and is not used to contact you, display advertisements, or alter the website’s content. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Residents of the European Economic Area

If you are a resident of the European Economic Area (“EEA”), you have certain rights and protections under the law regarding the processing of your personal data.

Legal Basis for Processing

If you are a resident of the EEA, when we process your personal data we will only do so in the following situations:

  • We need to use your personal data to perform our responsibilities under our contract with you (e.g., providing the services you have requested) including the sending of emails to you containing information about our products and services, our affiliated or partner entities or about industry or business news.
  • We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to communicate with you about changes to our Services, and to provide, secure, and improve our Services.

Data Subject Requests and Rights 

If you are a resident of the EEA, you have the right to access or modify personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. The right to transfer your personal data or the right to data portability means that you can request that we provide certain personal data about you that we process in a machine-readable format. The right to erasure means that you can request deletion or removal of certain personal data we process about you.

You also have the right to know whether, and for what purposes, we process personal data about you, the right to be informed about the personal data we collect and/or process about you, the right to know with whom we have shared personal data about you, for what purposes, and what personal data has been shared (including whether personal data was disclosed to third parties for their own direct marketing purposes), and where processing of personal data about you is based on consent, the right to withdraw your consent to such processing. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may contact us as indicated below.

Note that we may need to request additional information from you to validate a request relating to the exercise of any of the rights above.

Questions or Complaints 

If you are a resident of the EEA and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

Retention of Personal Information 

We retain Personal Information for as long as is necessary to fulfil the purpose for which it was collected, as well as to the extent we deem necessary to carry out the processing activities described above, including compliance with applicable laws, regulations, rules and requests of relevant law enforcement and/or other governmental agencies, and to the extent we reasonably deem necessary to protect our and our partners’ rights, property, or safety, and the rights, property, and safety of our users and other third parties.

Business Transfer

 We may, in the future, sell or otherwise transfer some or all of our business, operations or assets to a third party, whether by merger, acquisition or otherwise. Personal data we obtain from or about you via the website or through services we provide to you may be disclosed to any potential or actual third-party acquirers and may be among those assets transferred.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you have any questions or concerns, you can send us an email at info@truelook.com.

Updated: May 25, 2018