Career Openings

About TrueLook

Let’s Grow Together.

We are a small team of innovators transforming the way construction professionals manage and document their projects. Customers can view live imagery and video from their jobsite, time-lapse high resolution photos, watch HD security recordings, and manage their projects remotely with ease. We’re growing rapidly and looking for driven, intelligent self-starters to join our team.

We balance working hard with a fun and casual office environment. You may find us in our offices, working from the sofa, or playing ping-pong. We take our share of exciting – even exotic – team outings. Competitive benefits, a convenient office location, casual dress, and free coffee are just a few of our perks.

CAREER OPENINGS

Type

Full Time Employee

Location

Winston-Salem, NC

About TrueLook

TrueLook is a construction technology service provider.  We offer professional grade construction camera systems allowing our customers to easily connect to their jobsite.  Customers can view live imagery and video from their jobsite, time-lapse high resolution photos, watch HD security recordings, and manage their projects remotely with ease.  We’re growing rapidly and looking for motivated individuals to join us.

Job Description:

The successful Operations Support Specialist is responsible for the production and support of all TrueLook webcam systems from pre-sales to delivery/activation and beyond. This is an entry level, full-time position. We are seeking a candidate who is familiar with these concepts, comfortable learning on the job, and willing to grow with our company.

Essential Duties Include:

  • Manages the fulfillment/shipping of systems to customers – including assembly, testing, and inventory documentation.
  • Provides unparalleled customer service to all TrueLook customers.
  • Develops and provides periodic reports on orders, outside processes, inventory levels, product costs, production problems, and status updates.
  • Supports and coordinates with the sales team to resolve customer hardware issues.
  • Provides installation, activation, and technical trouble-shooting support to customers. Works in conjunctions with sales to coordinate production schedules, as needed.
  • Coordinates and manages product/hardware inventory.
  • Manages, tracks and processes inbound units for repair and/or replacement.
  • Prioritizes special requests from the technical and sales teams, as needed. Researches and developments offerings of new and existing products.
  • Performs various daily production and general support services as directed.

Skills, Knowledge, and Abilities:

  • Proficiency in low-voltage (12VDC, 24VDC) and high voltage (110VAC) concepts and ability to assemble and troubleshoot systems utilizing them
  • Working knowledge and understanding of various Internet technologies including SaaS, DNS, HTTP, IP networking, routers, WiFi
  • The position requires a highly flexible individual who can adapt quickly to changes in schedules or priorities while ensuring quality control
  • Ability to multi-task across multiple projects.
  • Excellent communication and project planning skills; must be highly organized and able to complete high-level projects with minimal supervision
  • Must be a self-starter who can plan and execute assigned tasks and follow them through to completion with excellent problem-solving skills
  • Ability to lift, push and/or pull objects weighing up to 40 pounds
  • Ability to manipulate and assemble small components with precision and care
  • Experience in operations, warehousing and shipping/receiving preferred
  • Experience with network IP and/or surveillance cameras preferred

Compensation and Benefits:

  • A competitive salary.
  • Paid time off and full benefits.
  • A fun and engaging workplace environment.
  • Team building events and outings.

To apply, please send resume and cover letter to careers@truelook.com

Type

Full Time Employee

Location

Winston-Salem, NC

About TrueLook

TrueLook is a construction technology service provider.  We offer professional grade construction camera systems allowing our customers to easily connect to their jobsite.  Customers can view live imagery and video from their jobsite, time-lapse high resolution photos, watch HD security recordings, and manage their projects remotely with ease.  We’re growing rapidly and looking for motivated individuals to join us.

Job Description:

TrueLook is seeking a software developer with full-stack skills to join our growing team. You must have knowledge in all aspects of software development relating to web applications. You will take a direct role in the maintenance and continuing innovation of our entire platform. You will be hands-on with production systems, programming our web application, helping manage a large network of IoT connected devices, processing huge amounts of data, and everything in between. If you love programming, hardware, systems integration, and technology in general, this is your opportunity to join a talented team pushing to deliver industry changing solutions.

Qualifications

  • Highly experienced in programming and deploying modern web applications and services.
  • Strong abilities in multiple web-technology languages and concepts – HTML/CSS/JavaScript, jQuery, Java, PHP, shell-scripting, AJAX/JSON , HTTPS, etc.
  • Working knowledge of server, network, and hosting environments, specifically Tomcat, LAMP, AWS ( EC2, S3, and RDS), NGINX, MySQL/PostgreSQL, routing, etc.
  • Must be able to independently develop new software and readily understand and debug existing code.
  • Ability to perform complex analysis and problem resolution on software applications.
  • Both desktop and mobile app development (iOS, Android, Cordova) is desirable.
  • Ability to understand and integrate third-party libraries, APIs, and platform.
  • Experience with change management tools and processes, including source code control, versioning, branching, defect tracking and release management.
  • Passionate about creating a quality product with an attention to detail, best practices, security, and UI/UX.

Compensation and Benefits:

  • A competitive salary.
  • Paid time off and full benefits.
  • A fun and engaging workplace environment.
  • Team building events and outings.

To apply, please send resume and cover letter to careers@truelook.com

Type

Full Time Employee

Location

Winston-Salem, NC

About TrueLook

TrueLook is a construction technology service provider.  We offer professional grade construction camera systems allowing our customers to easily connect to their jobsite.  Customers can view live imagery and video from their jobsite, time-lapse high resolution photos, watch HD security recordings, and manage their projects remotely with ease.  We’re growing rapidly and looking for motivated individuals to join us.

Job Description:

TrueLook is seeking a Customer Success Representative to assist with onboarding new customers and perform tier one customer service. You will be responsible for contacting new customers to go over details about their recent order. You will handle questions about shipping, installation, activation and setup. The ideal candidate would have a background in inside sales and/or customer service.

Essential Duties

  • Responsible for delivering customer’s overall success with TrueLook, securing renewals, driving adoption of TrueLook solutions, and delivering highest levels of customer satisfaction.
  • Contact new customers to ensure smooth onboarding, addressing any questions and developing customer relationships.
  • Guide customers through installation of their camera systems, as necessary, and walk them through the basics of setting up users and interface features.
  • Handle tier one customer service calls and escalate customer support needs as necessary.
  • Continue communications with active customers to address concerns, inquire into additional projects or potential contacts, and to uncover new opportunities for the sales team.
  • Drive engagement, participation, and increases feature adoption across all customer accounts.
  • Be the voice of the customer internally at TrueLook and provide internal feedback on how TrueLook can better serve our customers.
  • Deliver on an exceptional customer experience with proactive communication.

Requirements:

  • College degree or equivalent.
  • Experienced inside sales or customer service representative with 1-2 years of experience in a high-volume call environment.
  • Absolute dedication to maintaining the highest possible standards of quality and customer service.
  • Must be highly organized and be able to update a CRM (SalesForce experience is a plus).
  • Strong phone and email skills is a must.

Compensation and Benefits:

  • A competitive salary.
  • Paid time off and full benefits.
  • A fun and engaging workplace environment.
  • Team building events and outings.

To apply, please send resume and cover letter to careers@truelook.com

Type

Full Time Employee

Location

Winston-Salem, NC

About TrueLook

TrueLook is a construction technology service provider.  We offer professional grade construction camera systems allowing our customers to easily connect to their jobsite.  Customers can view live imagery and video from their jobsite, time-lapse high resolution photos, watch HD security recordings, and manage their projects remotely with ease.  We’re growing rapidly and looking for motivated individuals to join us.

Responsibilities

  • Calling 40+ prospects or new clients in the construction and real estate industry per day.
  • Answering inbound sales calls and qualifying prospects.
  • Managing inbound leads.
  • Providing web demos and webinars to potential prospects.
  • Utilizing a CRM to manage accounts (SalesForce knowledge is a plus).
  • Contacting our existing client base to uncover new opportunities.

Qualifications

  • Bachelor’s degree.
  • 2-3 years of sales experience.
  • Proven track record with the ability to hit targeted goals.
  • Ability to work within a small team environment.
  • Experience working a discovery sales process.
  • Ability to work both independently and as a team player.

Compensation and Benefits:

  • A competitive salary and uncapped commissions.
  • Paid time off and full benefits.
  • A fun and engaging workplace environment.
  • Team building events and outings.

To apply, please send resume and cover letter to careers@truelook.com

Our Culture

Casual Dress. Team Outings.
Free Coffee. Ping-Pong.