Release Notes

The latest releases and updates from TrueLook.

4.11 — October 14, 2026

A fresh, modern TrueLook — A redesigned platform with cleaner layouts, clearer actions on every page, and bigger buttons that are easier to tap on phones and tablets.
Faster Security Recordings — Recordings open quickly and now show all the footage stored on the camera.
Security Recordings behind corporate firewalls — Play and download recordings on company networks that use web filters like Zscaler.
Manual Alarm readiness check — See which sirens, strobes, and horns are ready before you sound an alarm.
- Requires a camera solution with strobes & sirens, such as TrueShield or TrueDeter.
Sharper TrueAI Briefs (beta) — Briefs lead with the answer, read like a short site update, and you can unsubscribe right from the email.
- For access to the new TrueAI, contact your account executive. This feature is included with most subscriptions!
Brief dashboard — Sort, filter, and search your past Briefs.
Cleaner sharing link views — The top bar fades away with the camera controls so you see just the video, and “Fit to Screen” stays on after a refresh.
See what each role grants — Admins can see, in plain language, what a role lets someone do.
Easier alert scheduling — Drag time blocks to other days and use keyboard shortcuts.
30+ quality improvements and bug fixes — Across alert schedules, TrueAI, sharing links, solar reporting, and sign-in.

TrueAI Brief (now in beta) — Automatic site reports delivered to your inbox. Pick your focus (Safety, Security, Equipment, Progress, or an Executive overview) and your cadence (daily, weekly, or monthly).
- To beta test the new TrueAI, contact your account executive. This feature is included with most subscriptions!
Equipment Detection viewer — A timeline and viewer for spotting equipment on cameras where it’s enabled.
Zoom and pan recorded video — Look closer at recorded footage during playback, even on shared links.
Live view on locked-down networks — Works smoothly on networks that block unusual connections.
Customer API keys — Admins can create their own keys for integrations when enabled.
Clearer camera settings — See each unit’s name and serial so similar cameras are easy to tell apart and rename.
25+ quality improvements — Across shared links, sign-in, time-lapses, and solar reporting.

TrueAI Notify (now in beta) — Describe what you want to keep an eye on in plain words, and get alerted (including photo evidence) when it’s spotted.
- For access to the new TrueAI, contact your account executive. This feature is included with most subscriptions!
TrueAI Chat (now in beta) — An easier starting point with suggested prompts for first-time users.
- For access to the new TrueAI, contact your account executive. This feature is included with most subscriptions!
Embed live snapshots anywhere — Drop your latest camera images into portals or reports, no TrueLook login required for viewers.
Name your own equipment — Label your cameras with names that make sense to your team.
Share cameras sooner — Add cameras to sharing links and slideshows even before they’re fully online.
Clearer PTZ feedback — The platform now tells you when a camera move didn’t go through.
Fewer duplicate alerts — Related events from the same unit are grouped together.
20+ bug fixes — Across time-lapses, live view, sharing, and more.

This was a smaller scale release focused on maintenance updates, including:

Project Admins regain full access to albums, live view, and camera controls.
Panoramic time-lapses keep their field of view when the photo schedule is edited.
Time-lapse thumbnails display correctly on desktop.
TrueAI PPE detection is now available on Advanced-tier cameras.
- For access to the new TrueAI, contact your account executive. This feature is included with most subscriptions!
Large recordings and large image exports finish reliably.

Custom alarms — Tailor alarm messages, audio, permissions, and how and when they activate.
- Requires a camera solution with strobes & sirens, such as TrueShield or TrueDeter.
Camera-level permissions — Give someone access to specific cameras without reorganizing a whole project.
- For advanced access control options, contact your account executive to see how you can add it to your account at no extra cost.
More reliable live video — Better performance for viewers on limited office or jobsite networks.
Consistent PTZ behavior — Cameras return to position predictably across different camera types.
Easier time-lapse editing — Create and edit time-lapses more smoothly on both mobile and desktop.
Early testing of the new TrueAI Chat — Ask plain-language questions about your site and get responses with imagery to back it up.
- For access to the new TrueAI, contact your account executive. This feature is included with most subscriptions!

Upgraded Solar Dashboard — See the health and battery status of your solar cameras at a glance, without slowing the page down.
Reply to alerts by text — Option to respond to jobsite monitoring alerts with a simple YES or NO text message.
Never miss an alert (even if a text is dropped or delayed by the phone carrier) — TrueLook also records every security alert right inside the platform.
- This gives you a reliable, always-available confirmation that an alert fired.
- No more wondering whether a quiet phone means “all clear” or “missed message.”
One-click full project access — Assign full project permissions to a team member in a single step.
- For advanced access control options, contact your account executive to see how you can add it to your account at no extra cost.
Better password resets — Clearer messages, a longer window to use the link, and an easy “send me a new one” button.
Simpler project-close email — A single “Watch Now” button to view your finished time-lapses.
Recordings on more camera types — Fixed issues with downloading on certain cameras.
Steadier live video — Improved playback reliability, especially in Safari.

Flexible access management — Choose simple access controls for smaller teams, or advanced options as your organization grows.
- Reach out to your Account Executive to discuss enabling the new advanced options at no additional cost.
One tidy project-close email — A single email with all your final time-lapses instead of one per time-lapse.
Easier sign-in on mobile — Single Sign-On now works right inside the iOS and Android mobile apps.
Smoother sign-in on the web — Your email is pre-filled at your identity provider (Microsoft, Google, Procore, Autodesk) for a faster login.
Refreshed Project Stats — Modern charts with week, month, year, and all-time views.
Smarter recording retrieval — Clearer feedback when a camera is offline, with no more stuck “waiting” screens.
Reliability improvements — Dozens of behind-the-scenes fixes to camera connectivity and monitoring.