Case Study: How Wallace & Smith General Contractors Caught an Intruder in Real Time

The Challenge

Wallace & Smith General Contractors started to face concerns common to many active construction sites: break-ins, theft, and graffiti. With valuable tools, materials, and equipment stored on-site, they needed a reliable way to deter unauthorized activity, especially during overnight hours when sites are unattended. Incidents like graffiti and theft not only drive up costs but can also delay timelines and damage a contractor’s reputation with stakeholders. The team knew they needed more than just traditional fencing and locks, but weren’t sure what the best option was for securing the site.

TrueLook Solution

After evaluating several providers, Wallace & Smith chose TrueLook for its robust, all-in-one construction camera solutions. What stood out most was the professional monitoring, which gave the team peace of mind that the site was protected after hours. The ability to purchase the equipment outright rather than rent was a major factor, allowing them to invest in long-term security that could be redeployed to future jobsites. They chose a TrueDeter unit equipped with a 4K IR Fixed Camera, strobes, and sirens, providing both visual deterrents and high-quality recordings.

TrueLook’s platform also offered easy-to-use live viewing features, giving their team real-time updates and peace of mind from any location. The integration of live video, motion-triggered alerts, and immediate escalation to authorities if threats were seen on site made it clear they had found a comprehensive security tool. Additionally, TrueLook’s service and support stood out from the beginning. It wasn’t just about the cameras, it was about having a trusted partner on the jobsite.

The Results

On April 12, 2025, TrueLook’s monitoring center detected suspicious activity at the Haley Mixed Use site and triggered an alarm at 7:22 PM. Within minutes, local law enforcement was dispatched and arrived on site by 7:39 PM. Their swift response, made possible by TrueLook’s real-time alerts and professional monitoring, led to a successful on-site arrest before any damage or theft could occur.

The presence of the camera and immediate escalation prevented what could have been a costly and disruptive incident. No materials were stolen, and no graffiti or property damage was reported. The event not only reinforced the importance of proactive security but also validated Wallace & Smith’s investment in TrueLook’s solution. The team was highly satisfied with the outcome and intends to use the cameras on future projects. For Wallace & Smith, TrueLook didn’t just prevent a crime, it protected their timeline, their resources, and their peace of mind.